Need a hand with Tapas Talk?
Write to us and a person reads it. We aim to reply within two working days, and we answer in English or Spanish, whichever you write in.
Contact us
Email support@keedastudios.com.
It helps a lot if you tell us your device and iOS or Android version, the chapter you were in, and what you expected to happen. You can also reach us from inside the app: Settings → Help & Support, which fills those details in for you.
Common questions
I cannot hear anything
Lessons play even when your phone is set to silent, so the ring switch is not the problem. Check the volume buttons while a lesson is open, and that no headphones or speakers are still connected over Bluetooth. If you would rather the silent switch did mute the app, turn off Settings → Audio Settings → Play on Silent.
The microphone is not picking me up
Tapas Talk needs microphone access to score what you say. If you said no the first time, turn it back on in Settings → Tapas Talk → Microphone on iOS, or Settings → Apps → Tapas Talk → Permissions on Android. Scoring also needs a network connection, because the analysis runs on our servers rather than on your phone.
I paid, and my chapters are still locked
Open Settings → Restore Purchases. Purchases are tied to your Apple or Google account, so restoring works on any device you are signed in to. If it still does not unlock, email us with the receipt and we will sort it out.
I want a refund
Payment is taken by Apple or Google, not by us, so refunds go through them: reportaproblem.apple.com on iOS, or the Play Store refund page on Android. Tell us as well and we will help push it along.
My progress did not follow me to a new phone
Progress syncs to the account you are signed in with. If you started as a guest, sign in with Google or Apple on the old device first — that keeps the same progress and carries it across.
I want my account and data deleted
You can do it yourself, inside the app, in about thirty seconds. See how to delete your account.
Something in a lesson is wrong
Please tell us — a wrong translation or a bad pronunciation guide is a bug, and we would rather hear about it than not. There is a feedback option at the end of every lesson, or just email us.
The company
Tapas Talk is made by Keeda Studios. Written enquiries, including legal notices, go to support@keedastudios.com.